​

Q: HOW CAN I GET ASSISTANCE IF I NEED IT?

​

QUICK AND EASY SOLUTIONS - WE'RE HERE TO HELP YOU! EMAIL INFO@NECKOLOGY101.COM FOR ANY ORDER OR PRODUCT RELATED QUESTIONS OR FILL OUT THE CUSTOMER SERVICE E-TICKET ON OUR CONTACT US PAGE. WE LOOK FORWARD TO HELPING YOU WITH YOUR INQUIRY. WE RESPOND TO EMAIL MESSAGES AND E-TICKETS IN THE ORDER THAT THEY ARE RECEIVED, AND WE WILL RESPOND TO YOU AS QUICKLY AS POSSIBLE.  

​

Q: IS YOUR JEWELRY SAFE?

​

OUR PIECES ARE LEAD & NICKEL FREE AND ARE KEPT IN A SAFE, CONTROLLED INVENTORY SYSTEM.

​

Q: WHERE IS THE PACKAGE SHIPPED FROM?

​

CORDOVA, TENNESSEE.

​

Q: HOW LONG DOES IT TAKE FOR ME TO GET MY SHIPMENT?

​

NECKOLOGY 101 USES USPS TO SHIP OUR PACKAGES IN THE US. ORDERS ARE SHIPPED TYPICALLY WITHIN 2-3 BUSINESS DAYS OF PAYMENT. SHIPPING AVERAGES 5-7 DAYS UNLESS EXPEDITED SHIPPING IS CHOSEN. SHIPMENT IS $5.95 IN THE US ONLY, UNLESS OTHERWISE STATED.

​

Q: HOW LONG DOES IT TAKE FOR ME TO GET A REFUND?

​

PLEASE ALLOW UP TO 2 WEEKS FROM THE TIME YOU MAIL YOUR ORDER FOR THE RETURN OR EXCHANGE TO BE PROCESSED. AN EMAIL WILL BE SENT TO YOU ONCE THE RETURN OR EXCHANGE HAS BEEN PROCESSED.

 

Q: I WANT TO RETURN MY PURCHASE! WHAT DO I DO?

​

DISCOUNTED/SALES/CLEARANCE ITEMS ARE FINAL SALE, THIS INCLUDES THE USE OF COUPON CODES.

IF FOR ANY REASON YOU ARE NOT HAPPY WITH YOUR PURCHASE, YOU MAY CONTACT US TO INITIATE THE RETURN OF YOUR MERCHANDISE WITHIN 5 DAYS OF THE DELIVERY OF YOUR PRODUCT. AFTER WHICH, YOU HAVE AN ADDITIONAL 3 DAYS TO PHYSICALLY RETURN THE ITEM(S) BACK FOR A STORE CREDIT/EXCHANGE (EFFECTIVE SEPT 1, 2019). AFTER 8 DAYS FROM THE POINT OF DELIVERY, NO RETURNS/EXCHANGES SHALL BE ACCEPTED. PURCHASES MADE FROM A GIFT CERTIFICATE WILL BE REFUNDED BY AN ONLINE STORE CREDIT.  PLEASE RETURN ITEMS IN ORIGINAL CONDITION (UNWORN, UNALTERED) WITH THE TAGS ATTACHED. ITEMS THAT DO NOT MEET THESE CRITERIA WILL BE DENIED.

BUYER IS RESPONSIBLE FOR CONTACTING RETURNS@NECKOLOGY101.COM TO INITIATE RETURN PROCESS. BUYER IS RESPONSIBLE FOR CHARGES FOR SHIPPING ITEM(S) BACK.

 

BECAUSE WE CANNOT BE RESPONSIBLE FOR PACKAGES MAILED TO US, WE SUGGEST THAT YOU USE A TRACKABLE AND INSURED MAIL SERVICE. PLEASE ALLOW UP TO 2 WEEKS FROM THE TIME YOU MAIL YOUR ORDER FOR THE RETURN OR EXCHANGE TO BE PROCESSED. AN EMAIL WILL BE SENT TO YOU ONCE THE RETURN OR EXCHANGE HAS BEEN PROCESSED.

​

Q: HOW CAN I WRITE A REVIEW ON A PRODUCT?

​

YOU CAN WRITE A PRODUCT REVIEW ON ANY PRODUCT PAGE. SIMPLY SCROLL DOWN ON THE PRODUCT PAGE AND CLICK ON "WRITE A REVIEW”, YOU WILL SEE A COMMENT BOX TO ADD YOUR COMMENTS. PLEASE FEEL FREE TO POST A REVIEW OR PICTURE ON OUR NECK ART LOVERS GROUP OR NECKOLOGY 101 PAGE ON FACEBOOK AS WELL!

​

Q: HOW DO I UNSUBSCRIBE FROM ANY OF YOUR MAILING LISTS?

​

FOLLOW THE INSTRUCTIONS PROVIDED ON THE BOTTOM OF AN EMAIL FROM OUR E-NEWSLETTER TO UNSUBSCRIBE.

​

Q: THE ITEM I WANT IS OUT OF STOCK. WHAT DO I DO NOW?

​

NECKOLOGY101.COM IS VERY SORRY THAT THE ITEM THAT YOU NEED IS OUT OF STOCK. ITEMS ARE AVAILABLE ON A 'FIRST COME, FIRST SERVED' BASIS, SO PLEASE MAKE SURE THAT YOU PLACE YOUR ORDER QUICKLY. IF AN ITEM IS RE-STOCKED, IT WILL BE AVAILABLE TO ORDER AGAIN. OTHERWISE, YOU MAY CHECK BACK OUR WEBSITE AS OUR INVENTORY CHANGES DAILY.

​

Q: IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE?

​

YES! NECKOLOGY101.COM UNDERSTANDS THAT THE SAFETY OF YOUR PERSONAL INFORMATION IS EXTREMELY IMPORTANT TO YOU. WE USE A WIDE ARRAY OF ELECTRONIC AND PHYSICAL SECURITY MEASURES AND DEVICES TO PROTECT YOUR PERSONAL DATA AND CREDIT CARD INFORMATION FROM UNAUTHORIZED ACCESS.

 

Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?

​

NECKOLOGY101.COM CURRENTLY ACCEPTS VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS,

 AND PAYPAL FOR ALL ORDERS.

​

Q: HOW IS BILLING DONE FOR PAYPAL?

​

CUSTOMERS WHO SIGN UP FOR A PAYPAL ACCOUNT MUST SIGN A BILLING AGREEMENT WHICH WILL AUTHORIZE THE MERCHANT TO TAKE OUT THEIR PAYMENTS DIRECTLY FROM THEIR PAYPAL ACCOUNT. ONLY THEN CAN THE CUSTOMER BE ABLE TO CONTROL HOW TO PAY FOR THEIR PURCHASES. FOR DETAILED INFORMATION, CUSTOMERS CAN CONTACT PAYPAL CUSTOMER SERVICE BY CALLING 888-221-1161. Q: WHAT IS PAYPAL? PAYPAL IS A PAYMENT METHOD FOR ONLINE PURCHASES ENABLING BUYERS AND BUSINESSES TO SEND AND RECEIVE MONEY ONLINE. AS OF TODAY, PAYPAL HAS OVER 100 MILLION MEMBER ACCOUNTS IN 190 COUNTRIES AND REGIONS. ONE ADVANTAGE OF USING PAYPAL PAYMENT METHOD IS THAT IT OFFERS FASTER, SAFER AND EASIER CHECKOUTS AND PROMISES TO PROTECT CUSTOMERS FROM REVEALING THEIR CREDIT CARD AND OTHER FINANCIAL INFORMATION TO THE MERCHANT.

​

Q: WHEN PLACING AN ORDER I GET AN ERROR MESSAGE STATING THAT THERE HAS BEEN AN AUTHORIZATION FAILURE. WHAT WENT WRONG?

​

PLEASE DOUBLE CHECK THE CREDIT CARD NUMBER AND EXPIRATION DATE ON YOUR CARD. ALSO, PLEASE BE AWARE THAT NECKOLOGY101.COM CURRENTLY ACCEPTS VISA, MASTERCARD, DISCOVER, AND AMERICAN EXPRESS FOR CREDIT CARD PAYMENT.

​

Q: HOW DO I JOIN THE NECK ART LOVERS 😘💕?

​

YOU CAN BECOME A MEMBER OF OUR PRIVATE NECK ART LOVERS GROUP BY VISITING OUR NECKOLOGY 101 PAGE ON FACEBOOK AND REQUESTING TO JOIN THE NECK ART LOVERS 😘💕 GROUP.   AS A MEMBER OF THIS EXCLUSIVE GROUP, YOU WILL HAVE ACCESS TO PRIVATE SALES. PROMOTIONS AND A CLOSE KNIT COMMUNITY OF OTHER JEWELRY LOVERS. 

​