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When you’re stepping into the world of online shopping, especially for those of us who appreciate style, class, and a little bit of that sista girl edge, understanding the fine print is key. It’s not just about clicking “buy” and waiting for your fabulous new find to arrive. There’s a whole world behind the scenes that keeps your shopping experience smooth, secure, and satisfying. That’s where our shopping terms come in. Let’s break it down so you can shop with confidence and flair. Why Shopping Terms Matter for You Shopping terms are like the secret sauce that makes your online experience seamless. They set the stage for what you can expect when you browse, buy, and receive your items. Think of them as your shopping BFF who’s got your back, making sure everything is clear and fair. Here’s why they matter: Protection : They protect your rights as a shopper and the business’s rights too. Clarity : They explain what happens if something goes wrong, like a delayed shipment or a return. Trust : Knowing the rules builds trust between you and the brand. Smooth Sailing : They help avoid misunderstandings and keep things running smoothly. When you understand these terms, you’re not just a customer; you’re a savvy shopper who knows how to navigate the online marketplace like a pro. Shopping with confidence and style Shopping Terms You Should Know Let’s get into the nitty-gritty of the shopping terms that will make your experience as smooth as your favorite silk blouse. Here are some key terms and what they mean for you: Payment Methods and Security We accept a variety of payment options to make your checkout easy and secure. From credit cards to digital wallets, and even buy now, pay later options, your payment info is protected with top-notch encryption. Always look for secure payment icons and never share your details outside the official checkout page. Shipping and Delivery Understanding shipping policies helps you know when to expect your goodies. We offer fast shipping through USPS, and free shipping on orders over $75. Keep an eye on estimated delivery dates and tracking info so you’re never left guessing. Returns and Exchanges Life happens, and sometimes that perfect piece doesn’t fit or match your vibe. Our return policy is designed to be straightforward and fair. Usually, you’ll have a set number of days to return or exchange items, provided they’re in original condition. Always check the specific return instructions to avoid any hiccups. Privacy and Data Use Your privacy is sacred. We only collect what’s necessary to process your order and improve your experience. Your info won’t be shared with third parties without your consent. Reading the privacy policy alongside the shopping terms is always a smart move. Customer Support Got questions or concerns? Our customer support team is here to help. Whether it’s about your order status, product details, or anything else, don’t hesitate to reach out. A good support system is part of what makes shopping enjoyable and stress-free. Secure and easy online checkout process What are Terms and Conditions? Simply put, terms and conditions are the rules that govern your use of a website or service. They’re the legal agreement between you and the business, outlining what’s expected from both sides. For shopping, these terms cover everything from how you place an order to what happens if there’s a problem. Here’s what you’ll typically find in terms and conditions: User Responsibilities : What you agree to when using the site. Order Process : How orders are accepted, processed, and confirmed. Payment Terms : Details about pricing, taxes, and payment methods. Shipping Details : How and when your order will be delivered. Return and Refund Policies : Conditions under which returns and refunds are accepted. Limitation of Liability : What the business is and isn’t responsible for. Dispute Resolution : How conflicts will be handled. Knowing these details helps you avoid surprises and shop with peace of mind. For a full look at our specific terms and conditions , feel free to visit our policy page anytime. How to Make the Most of Our Shopping Terms Understanding is just the first step. Here’s how you can use this knowledge to your advantage: Read Before You Buy : Take a moment to skim the terms before making a purchase. It’s a quick way to avoid future headaches. Keep Records : Save your order confirmations and any communication with customer service. Ask Questions : If something isn’t clear, reach out. We love helping our customers feel confident. Check Return Deadlines : Mark your calendar for return windows so you don’t miss out. Stay Updated : Terms can change, so check back occasionally, especially if you shop regularly. By being proactive, you turn shopping into a stress-free, enjoyable experience that fits your upscale lifestyle. Your Shopping Experience, Elevated Shopping with us isn’t just about buying products; it’s about embracing a lifestyle that celebrates confidence, elegance, and a touch of boldness. Our shopping terms are designed to support that experience, ensuring you feel valued and protected every step of the way. Remember, the best shopping experiences come from knowing your rights and responsibilities. So, take a moment to familiarize yourself with our terms and conditions and shop with the assurance that you’re in good hands. Stay fabulous, stay informed, and keep shining bright with every purchase you make! As always, Be Bold, Be Beautiful, Be You!

When it comes to treating yourself with a touch of class and a sprinkle of that sista girl flair, nothing beats a loyalty rewards program designed just for you. If you’re a woman who knows her worth and loves to indulge in the finer things, our loyalty rewards program is your new best friend. It’s not just about points and perks; it’s about unlocking a world of exclusive benefits that celebrate your style, sophistication, and savvy shopping habits. Imagine a program that rewards your loyalty with more than just discounts. Think personalized offers, early access to new collections, and special events that make you feel like the queen you are. Ready to dive into the details? Let’s explore how our loyalty rewards program can elevate your shopping experience and bring you those coveted perks you deserve. Elevate Your Style with Loyalty Rewards Our loyalty rewards program is crafted with you in mind - the woman who appreciates quality, elegance, and a little bit of edge. Every purchase you make brings you closer to exclusive rewards that enhance your lifestyle. Whether you’re refreshing your wardrobe or investing in timeless accessories, your loyalty earns you more than just points. Here’s what you can expect when you join: Points on Every Purchase: Earn points for every dollar spent, turning your shopping into a rewarding experience. Exclusive Member-Only Discounts: Access special sales and promotions before anyone else. Birthday Surprises: Celebrate your special day with personalized gifts and offers. Early Access to New Arrivals: Be the first to shop our latest collections. Invitations to VIP Events: Enjoy exclusive invites to style workshops, trunk shows, and more. This program is about making you feel valued and appreciated every step of the way. It’s your ticket to a more luxurious, personalized shopping journey. Exclusive boutique interior showcasing stylish clothing racks How Loyalty Rewards Enhance Your Shopping Experience Shopping should be a joy, not just a transaction. Our loyalty rewards program transforms your shopping routine into an experience filled with excitement and anticipation. Each purchase is a step toward unlocking more benefits that align with your sophisticated taste. Here’s how the program enhances your experience: Seamless Point Tracking: Easily monitor your points through your online account or app. Tailored Recommendations: Receive style suggestions based on your preferences and purchase history. Flexible Redemption Options: Use your points for discounts, gifts, or special services. Priority Customer Service: Enjoy dedicated support that understands your needs. By joining, you’re not just earning points; you’re gaining a partner in your style journey who values your loyalty and wants to reward it generously. Chic handbag displayed elegantly on a boutique shelf What are the benefits of loyalty programs? Loyalty programs have become a staple in the retail world, and for good reason. They offer a win-win situation for both customers and businesses. For you, the benefits go beyond just saving money. Here’s a deeper look at what makes loyalty programs so valuable: Cost Savings: Earn points that translate into discounts, making your favorite items more affordable. Exclusive Access: Get first dibs on sales, new products, and limited editions. Personalized Experiences: Enjoy offers and recommendations tailored to your unique style. Community Connection: Join a community of like-minded women who appreciate quality and style. Enhanced Customer Service: Receive priority support and special treatment. These benefits create a shopping environment where you feel appreciated and rewarded, encouraging you to keep coming back for more. Unlocking the Power of Loyalty Program Benefits The true magic of our program lies in the loyalty program benefits that are designed to make your experience exceptional. From the moment you sign up, you start accumulating rewards that can be redeemed in ways that suit your lifestyle. Some standout benefits include: Bonus Points Events: Earn extra points during special promotions. Referral Rewards: Share the love and earn points when friends join. Exclusive Product Previews: Get sneak peeks and early purchase options. Complimentary Services: Enjoy perks like free gift wrapping or styling consultations at VIP level.. These benefits are curated to add value and excitement to your shopping, making every interaction with us feel like a celebration of your unique style and loyalty. Luxury gift boxes arranged elegantly with ribbons Your Next Steps to Unlock Exclusive Rewards Ready to step into a world where your loyalty is celebrated with style and substance? Joining our loyalty rewards program is simple and rewarding from day one. Here’s how to get started: Sign Up: Visit our website or stop by the store to enroll. Shop and Earn: Every purchase adds points to your account. Redeem and Enjoy: Use your points for discounts, gifts, and exclusive experiences. Stay Connected: Receive updates on new rewards, events, and special offers. Don’t miss out on the chance to elevate your shopping experience with perks that match your sophisticated taste. Join today and start enjoying the benefits that come with being a valued member of our community. Unlock the power of loyalty rewards and treat yourself to the exclusive benefits you deserve. Because when it comes to style and grace, you should always be rewarded. Embrace the elegance of loyalty and let your shopping journey be as fabulous as you are.

Ladies, let’s talk about something that’s often overlooked but can seriously upgrade your shopping game: loyalty points usage. If you’re a woman who knows her worth and loves to indulge in a little luxury, understanding how to make the most of your loyalty points is a must. Whether you’re shopping for skincare, fashion, or those little treats that make life sweeter, knowing how to redeem your rewards can save you money and add a touch of glam to your everyday purchases. Unlocking the Power of Loyalty Points Usage Loyalty points are more than just numbers on a screen. They are your ticket to exclusive perks, discounts, and sometimes even free products. But here’s the catch - many of us collect points without really knowing how to use them effectively. The key to maximizing your loyalty points usage is understanding the program’s rules and timing your redemptions strategically. For example, some programs offer bonus points during special events or double points on certain categories. Keeping an eye on these opportunities can multiply your rewards quickly. Also, some points have expiration dates, so it’s essential to plan your redemptions before they vanish into thin air. Pro tip: Sign up for newsletters or alerts from your favorite brands. They often send exclusive offers to members, giving you a chance to earn or use points in ways others don’t get. Checking loyalty points balance on a mobile app The Essentials of Loyalty Points Usage: What You Need to Know Before you dive into redeeming your points, it’s important to understand the basics of how loyalty programs work. Most programs assign a value to each point, but this value can vary widely. Some programs might give you 1 cent per point, while others might offer more or less depending on the product or service. Here’s a quick checklist to keep in mind: Know your points value: Check how much each point is worth in dollars. Understand redemption options: Points can often be used for discounts, free products, or special experiences. Check for restrictions: Some items or services might be excluded from redemption. Watch for expiration: Use your points before they expire to avoid losing them. Combine points with sales: Redeeming points during sales can maximize your savings. By mastering these essentials, you’ll be able to make smarter choices and get the most bang for your buck. Organizing loyalty cards in a wallet How do you redeem rewards points? Now, let’s get to the heart of the matter - how do you actually redeem rewards points? The process is usually straightforward but can vary depending on the brand or program. Log into your account: Most loyalty programs require you to have an online account where your points balance is displayed. Browse redemption options: Look for a rewards catalog or redemption page. This is where you’ll find what you can get with your points. Select your reward: Choose the product, discount, or service you want. Apply points at checkout: When you’re ready to pay, there’s usually an option to apply your points to reduce the total cost. Confirm your redemption: Make sure to review your order and confirm the use of points before finalizing the purchase. Some programs also allow you to redeem points in-store by providing your membership number or scanning a barcode. If you’re unsure, customer service is always a great resource to guide you through the process. For those who want to redeem loyalty points with ease and confidence, having a clear understanding of these steps will make the experience seamless and rewarding. Redeeming loyalty points online through a rewards portal Tips to Maximize Your Loyalty Points Usage To truly elevate your loyalty points game, here are some savvy tips that will keep you ahead of the curve: Stack your rewards: Use points in combination with coupons, promo codes, or sales for maximum savings. Plan big redemptions: Save your points for high-value items or experiences rather than small discounts. Use points for gifts: Redeeming points for gifts can be a thoughtful and cost-effective way to treat loved ones. Stay informed: Follow your favorite brands on social media for flash sales or exclusive point offers. Track your points: Use apps or spreadsheets to monitor your points balance and expiration dates. By incorporating these strategies, you’ll not only enjoy your purchases more but also feel like the savvy, stylish woman you are. Elevate Your Shopping Experience with Loyalty Points Loyalty points are more than just a perk - they’re a way to enhance your lifestyle with a little extra flair. Whether you’re treating yourself to a luxurious skincare product or snagging a chic accessory, knowing how to use your points smartly adds value and excitement to your shopping routine. Remember, the goal is to make your points work for you, turning everyday purchases into rewarding experiences. So next time you shop, think of your loyalty points as your personal VIP pass to savings and style. Embrace the power of loyalty points usage and watch how it transforms your shopping habits into something truly fabulous. You deserve it, sista. Ready to start? Head over to redeem loyalty points and make those rewards work for you today!

"Have questions? Our FAQs page has the answers! Find everything you need to know about shopping with Neckology 101, from ordering and shipping to returns and product care. We’ve made it easy to get the information you need so you can shop with confidence and ease." FAQs Q: HOW CAN I GET ASSISTANCE IF I NEED IT? QUICK AND EASY SOLUTIONS - WE'RE HERE TO HELP YOU! EMAIL INFO@NECKOLOGY101.COM FOR ANY ORDER OR PRODUCT RELATED QUESTIONS OR FILL OUT THE CUSTOMER SERVICE E-TICKET ON OUR CONTACT US PAGE. WE LOOK FORWARD TO HELPING YOU WITH YOUR INQUIRY. WE RESPOND TO EMAIL MESSAGES AND E-TICKETS IN THE ORDER THAT THEY ARE RECEIVED, AND WE WILL RESPOND TO YOU AS QUICKLY AS POSSIBLE. Q: IS YOUR JEWELRY SAFE? OUR PIECES ARE LEAD & NICKEL FREE AND ARE KEPT IN A SAFE, CONTROLLED INVENTORY SYSTEM. Q: WHERE IS THE PACKAGE SHIPPED FROM? CORDOVA, TENNESSEE. Q: HOW LONG DOES IT TAKE FOR ME TO GET MY SHIPMENT? NECKOLOGY 101 USES USPS TO SHIP OUR PACKAGES IN THE US. ORDERS ARE SHIPPED TYPICALLY WITHIN 2-3 BUSINESS DAYS OF PAYMENT. SHIPPING AVERAGES 5-7 DAYS UNLESS EXPEDITED SHIPPING IS CHOSEN. SHIPMENT IS $5.95 IN THE US ONLY, UNLESS OTHERWISE STATED. Q: HOW LONG DOES IT TAKE FOR ME TO GET A REFUND? PLEASE ALLOW UP TO 2 WEEKS FROM THE TIME YOU MAIL YOUR ORDER FOR THE RETURN OR EXCHANGE TO BE PROCESSED. AN EMAIL WILL BE SENT TO YOU ONCE THE RETURN OR EXCHANGE HAS BEEN PROCESSED. Q: I WANT TO RETURN MY PURCHASE! WHAT DO I DO? DISCOUNTED/SALES/CLEARANCE ITEMS ARE FINAL SALE, THIS INCLUDES THE USE OF COUPON CODES. IF FOR ANY REASON YOU ARE NOT HAPPY WITH YOUR PURCHASE, YOU MAY CONTACT US TO INITIATE THE RETURN OF YOUR MERCHANDISE WITHIN 5 DAYS OF THE DELIVERY OF YOUR PRODUCT. AFTER WHICH, YOU HAVE AN ADDITIONAL 3 DAYS TO PHYSICALLY RETURN THE ITEM(S) BACK FOR A STORE CREDIT/EXCHANGE (EFFECTIVE SEPT 1, 2019). AFTER 8 DAYS FROM THE POINT OF DELIVERY, NO RETURNS/EXCHANGES SHALL BE ACCEPTED. PURCHASES MADE FROM A GIFT CERTIFICATE WILL BE REFUNDED BY AN ONLINE STORE CREDIT. PLEASE RETURN ITEMS IN ORIGINAL CONDITION (UNWORN, UNALTERED) WITH THE TAGS ATTACHED. ITEMS THAT DO NOT MEET THESE CRITERIA WILL BE DENIED. BUYER IS RESPONSIBLE FOR CONTACTING RETURNS@NECKOLOGY101.COM TO INITIATE RETURN PROCESS. BUYER IS RESPONSIBLE FOR CHARGES FOR SHIPPING ITEM(S) BACK. BECAUSE WE CANNOT BE RESPONSIBLE FOR PACKAGES MAILED TO US, WE SUGGEST THAT YOU USE A TRACKABLE AND INSURED MAIL SERVICE. PLEASE ALLOW UP TO 2 WEEKS FROM THE TIME YOU MAIL YOUR ORDER FOR THE RETURN OR EXCHANGE TO BE PROCESSED. AN EMAIL WILL BE SENT TO YOU ONCE THE RETURN OR EXCHANGE HAS BEEN PROCESSED. Q: HOW CAN I WRITE A REVIEW ON A PRODUCT? YOU CAN WRITE A PRODUCT REVIEW ON ANY PRODUCT PAGE. SIMPLY SCROLL DOWN ON THE PRODUCT PAGE AND CLICK ON "WRITE A REVIEW”, YOU WILL SEE A COMMENT BOX TO ADD YOUR COMMENTS. PLEASE FEEL FREE TO POST A REVIEW OR PICTURE ON OUR NECK ART LOVERS GROUP OR NECKOLOGY 101 PAGE ON FACEBOOK AS WELL! Q: HOW DO I UNSUBSCRIBE FROM ANY OF YOUR MAILING LISTS? FOLLOW THE INSTRUCTIONS PROVIDED ON THE BOTTOM OF AN EMAIL FROM OUR E-NEWSLETTER TO UNSUBSCRIBE. Q: THE ITEM I WANT IS OUT OF STOCK. WHAT DO I DO NOW? NECKOLOGY101.COM IS VERY SORRY THAT THE ITEM THAT YOU NEED IS OUT OF STOCK. ITEMS ARE AVAILABLE ON A 'FIRST COME, FIRST SERVED' BASIS, SO PLEASE MAKE SURE THAT YOU PLACE YOUR ORDER QUICKLY. IF AN ITEM IS RE-STOCKED, IT WILL BE AVAILABLE TO ORDER AGAIN. OTHERWISE, YOU MAY CHECK BACK OUR WEBSITE AS OUR INVENTORY CHANGES DAILY. Q: IS IT SAFE TO USE MY CREDIT CARD ON YOUR SITE? YES! NECKOLOGY101.COM UNDERSTANDS THAT THE SAFETY OF YOUR PERSONAL INFORMATION IS EXTREMELY IMPORTANT TO YOU. WE USE A WIDE ARRAY OF ELECTRONIC AND PHYSICAL SECURITY MEASURES AND DEVICES TO PROTECT YOUR PERSONAL DATA AND CREDIT CARD INFORMATION FROM UNAUTHORIZED ACCESS. Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT? NECKOLOGY101.COM CURRENTLY ACCEPTS VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, AND PAYPAL FOR ALL ORDERS. Q: HOW IS BILLING DONE FOR PAYPAL? CUSTOMERS WHO SIGN UP FOR A PAYPAL ACCOUNT MUST SIGN A BILLING AGREEMENT WHICH WILL AUTHORIZE THE MERCHANT TO TAKE OUT THEIR PAYMENTS DIRECTLY FROM THEIR PAYPAL ACCOUNT. ONLY THEN CAN THE CUSTOMER BE ABLE TO CONTROL HOW TO PAY FOR THEIR PURCHASES. FOR DETAILED INFORMATION, CUSTOMERS CAN CONTACT PAYPAL CUSTOMER SERVICE BY CALLING 888-221-1161. Q: WHAT IS PAYPAL? PAYPAL IS A PAYMENT METHOD FOR ONLINE PURCHASES ENABLING BUYERS AND BUSINESSES TO SEND AND RECEIVE MONEY ONLINE. AS OF TODAY, PAYPAL HAS OVER 100 MILLION MEMBER ACCOUNTS IN 190 COUNTRIES AND REGIONS. ONE ADVANTAGE OF USING PAYPAL PAYMENT METHOD IS THAT IT OFFERS FASTER, SAFER AND EASIER CHECKOUTS AND PROMISES TO PROTECT CUSTOMERS FROM REVEALING THEIR CREDIT CARD AND OTHER FINANCIAL INFORMATION TO THE MERCHANT. Q: WHEN PLACING AN ORDER I GET AN ERROR MESSAGE STATING THAT THERE HAS BEEN AN AUTHORIZATION FAILURE. WHAT WENT WRONG? PLEASE DOUBLE CHECK THE CREDIT CARD NUMBER AND EXPIRATION DATE ON YOUR CARD. ALSO, PLEASE BE AWARE THAT NECKOLOGY101.COM CURRENTLY ACCEPTS VISA, MASTERCARD, DISCOVER, AND AMERICAN EXPRESS FOR CREDIT CARD PAYMENT. Q: HOW DO I JOIN THE NECK ART LOVERS 😘💕? YOU CAN BECOME A MEMBER OF OUR PRIVATE NECK ART LOVERS GROUP BY VISITING OUR NECKOLOGY 101 PAGE ON FACEBOOK AND REQUESTING TO JOIN THE NECK ART LOVERS 😘💕 GROUP. AS A MEMBER OF THIS EXCLUSIVE GROUP, YOU WILL HAVE ACCESS TO PRIVATE SALES. PROMOTIONS AND A CLOSE KNIT COMMUNITY OF OTHER JEWELRY LOVERS.

Find all the important details about shopping with Neckology 101 on our Policies page. From shipping and returns to privacy and customer service, we’ve got you covered with clear and easy-to-follow information to ensure a smooth and enjoyable shopping experience. Terms and Conditions Neckology 101 is a Be You Beauty, LLC Company Payments processed through PayPal will show paid to Be You Beauty, LLC. We accept all major credit cards (American Express, Visa, MasterCard, Discover). Shipping Policy Shipping & Delivery Flat Rate shipping of $5.95 and FREE Shipping on all orders over $75 only available in 48 contiguous States. All orders are shipped via USPS and usually arrive within 3 - 7 business days after the order is processed, unless otherwise noted. Most packages arrive within 3 - 10 business days. All orders are process within 2- 3 business days. Tracking information is automatically emailed once the order has shipped. Packages are mailed from Memphis, Tennessee. Shipping outside of the U.S. is currently not available. Return Policy Returns & Exchanges Effective 9/9/19 Discounted/Sales/Clearance items are final sale. Returns If for any reason you are not happy with your purchase, you must contact us to initiate the return of your merchandise within 5 days of the delivery of your product. After which, you have an additional 3 days to physically return the item(s) back and provide us the tracking number for a store credit ONLY. After 5 days from the point of delivery, no returns/exchanges shall be accepted. Please return items in original condition (unworn, unaltered) with the tags attached. Items that do not meet these criteria will be denied and returned to sender. Buyer is responsible for contacting returns@neckology101.com to initiate return process. Damages If your purchase arrives damaged, you must contact us within 48 hours of the delivery of your product with pictures that clearly show the damage to the product. Based on the damages: A ) We will send a pre-paid return authorization label to allow you to return the item(s) back to us within 3 days of receiving the pre-paid label. Once received, we will fix the item and mail it back to you free of charge. B ) Or, based on the damage shown in the picture, we will send a replacement of the damaged item if it is still available. If the item is not available we will issue a store credit of the amount paid. Because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow up to 2 weeks from the time you mail your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed. Ship returns to: Neckology 101 Attn : RMA Department PO Box 994 Cordova, TN, 38088 US Privacy Policy We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. What We Collect We may collect the following information: · name and phone number · contact information including email address · demographic information such as postcode, preferences and interests · other information relevant to customer surveys and/or offers What We Do With The Information We Gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: · Internal record keeping. · We may use the information to improve our products and services. · We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. · From time to time, we may need to use your information to contact you for order update purposes. We may contact you by email, phone, fax or mail. · We may use the information to customize the website according to your interests. · We may provide your information to our third party partners for marketing or promotional purposes. We will NEVER sell or misuse your information.